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Privacy Policy
We collect only what is necessary to provide our services and communicate with you:
- Contact information, such as your name, email, and mailing address, when you place an order or sign up for updates.
- Order and payment details to fulfill purchases and events.
- Optional information you provide when contacting us, placing custom orders, or participating in surveys or feedback forms.
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Your information helps us:
- Process and ship orders.
- Notify you about events, promotions, and updates you’ve expressed interest in.
- Improve our offerings and craft products and experiences that meet your needs.
We will never sell your information or share it with third parties for marketing purposes. Some data must be shared with trusted partners (for example, shipping providers) to complete your order.
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Our website may use cookies to improve your browsing experience and understand how visitors use the site. These tools help us make the site easier to navigate and ensure we present the most relevant content. You may adjust your browser settings if you prefer not to accept cookies.
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You may:
- Access the personal information we hold about you.
- Request corrections or deletions of your data.
- Opt out of promotional communications at any time by using the unsubscribe link in emails or contacting us directly.
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We take care to protect your personal information with secure processes and storage.
Shipping & Returns
SHIPPING POLICY
At The Ladybird Company, every order is prepared by hand with care and attention to detail. Because most of our products are handcrafted in small batches, please allow time for production and fulfillment of your order.
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Orders are typically processed within 3–7 business days. During busy seasons or for made-to-order products, processing may take a little longer. You will receive an email notification once your order has shipped. For made-to-order items, custom blends, or event kits, please allow up to 10 business days.
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Shipping rates are calculated at checkout based on your location and the size/weight of your order. We currently ship to AB & SK using Purolator. The shipping rates we offer are the lowest possible rates we have access to because we are a low-volume business. If you are local to Lloydminster, Grande Prairie, Devon, or Birch Hills County, free local pickup may be available- please select this option at checkout if offered. If pickup is selected in any area besides Lloydminster, delivery may take 1-2 months.
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Once your order has been shipped, delivery is the responsibility of the carrier. The Ladybird Company is not liable for delays, loss, or damage to parcels after shipment. If your order arrives damaged, please contact us within 7 days of delivery with photos, and we will do our best to resolve the issue.
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Please ensure that your shipping address is correct at checkout. Orders shipped to an incorrect address due to customer error cannot be replaced or refunded.
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If you have any questions about shipping or tracking your order, please contact us.
Returns & Exchanges
We do not accept returns on:
- Aromatherapy, teas, infused oils, ointments, salves, tinctures, or any other consumable goods.
- Custom blends or personalized formulations.
- Sale items or seasonal releases,
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If your order arrives damaged or incorrect, please contact [mackenzie@theladybirdcompany.ca] within 10 days of delivery with your order number and clear photos. We’ll assess the issue and offer a replacement, store credit, or refund as appropriate.
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Approved refunds will be issued to the original method of payment. Please allow up to 10-20 business days for processing. Refunds are not available for shipping costs.
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We do not offer exchanges at this time. If an item is defective or incorrect, we will replace it at no additional cost once the issue is verified.​
Terms of Service
Welcome to The Ladybird Company. By exploring our site, browsing our offerings, or joining our events, you agree to these terms. They are here to ensure everyone enjoys a safe, respectful, and meaningful experience.
1. Using the Site
Our website is a space to learn, shop, and connect with nature-inspired products and experiences. Please use it responsibly and lawfully. Avoid actions that could disrupt the site or the experiences of other visitors.
2. Ownership of Content
Everything you see here — words, images, illustrations, guides, and downloadable materials — has been created with care and is owned by The Ladybird Company, unless otherwise credited. Feel free to explore, learn, and share links, but please respect the work and do not reproduce or sell our content without permission.
3. Products & Services
Our handcrafted products and educational experiences are created with intention and seasonal care. Because they are small-batch or made-to-order, details like availability, appearance, or timing may vary. We strive to make every description accurate, but nature and craft can be unpredictable.
4. Liability
By participating in our events, visiting our spaces, or using our products, you acknowledge that nature carries inherent risks. We cannot be held responsible for injury, loss, or damage arising from participation.
5. Updates to Terms
We may update these terms to reflect new offerings or improvements. Your continued use of our site or participation in events signals acceptance of any changes.
Event Policy
Our events are designed with limited space and often include materials prepared in advance.
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If you need to cancel your registration, please notify us at least 7 days before the event for a full refund.
Cancellations made within 7 days of the event are non-refundable, but you may transfer your ticket to another person.
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In the event that The Ladybird Company cancels a class due to weather, low enrollment, or unforeseen circumstances, you’ll receive a full refund or the option to transfer your ticket to a future date. Events may be cancelled up to the day before.
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Failure to attend an event without prior notice is considered a no-show and is non-refundable.​
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Our gatherings are intended to be welcoming, inclusive, and safe for all participants. By registering, you agree to:
- Treat all participants, facilitators, and the land itself with respect.
- Refrain from disruptive, discriminatory, or unsafe behaviour.
- Follow any on-site safety instructions provided by event leaders.
The Ladybird Company reserves the right to remove any participant from an event, without refund, for behaviour that compromises safety or respect.
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If an event includes a physical kit and you cannot attend, arrangements may be made for local pickup within 14 days of the event. Unclaimed kits after that time will be forfeited without refund.
Copyright Policy
All content on this website — including but not limited to text, images, graphics, logos, videos, and downloadable materials — is the intellectual property of The Ladybird Company unless otherwise stated. This material is protected by Canadian and international copyright laws.
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You may view and share links to this website for personal or educational purposes, provided that credit is clearly given to The Ladybird Company and the content is not altered in any way.
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You may not reproduce, distribute, modify, sell, or use any content from this site for commercial purposes without prior written permission. This includes the use of photographs, product descriptions, blog posts, educational materials, and other original works found here.
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If you believe that material on this site infringes upon your copyright, please contact [mackenzie@theladybirdcompany.ca] with a detailed description of the concern and any supporting information.
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© The Ladybird Company. All rights reserved.