Privacy Policy

We collect only what is necessary to provide our services and communicate with you:

- Contact information, such as your name, email, and mailing address, when you place an order or sign up for updates.

- Order and payment details to fulfill purchases and events.

- Optional information you provide when contacting us, placing custom orders, or participating in surveys or feedback forms.

Your information helps us:

- Process and ship orders.

- Notify you about events, promotions, and updates you’ve expressed interest in.

- Improve our offerings and craft products and experiences that meet your needs.

We will never sell your information or share it with third parties for marketing purposes. Some data must be shared with trusted partners (for example, shipping providers) to complete your order.

Our website may use cookies to improve your browsing experience and understand how visitors use the site. These tools help us make the site easier to navigate and ensure we present the most relevant content. You may adjust your browser settings if you prefer not to accept cookies.

You may:

- Access the personal information we hold about you.

- Request corrections or deletions of your data.

- Opt out of promotional communications at any time by using the unsubscribe link in emails or contacting us directly.

We take care to protect your personal information with secure processes and storage.

Shipping & Returns

SHIPPING POLICY

At The Ladybird Company, every order is prepared by hand with care and attention to detail. Because most of our products are handcrafted in small batches, please allow time for production and fulfillment of your order.

If you have any questions about shipping or tracking your order, please contact us.

Returns & Exchanges

We do not accept returns on:

- Aromatherapy, teas, infused oils, ointments, salves, tinctures, or any other consumable goods.

- Custom blends or personalized formulations.

- Sale items or seasonal releases,

Approved refunds will be issued to the original method of payment. Please allow up to 10-20 business days for processing. Refunds are not available for shipping costs.

We do not offer exchanges at this time. If an item is defective or incorrect, we will replace it at no additional cost once the issue is verified.

Terms of Service

Event Policy

Our events are designed with limited space and often include materials prepared in advance.

If you need to cancel your registration, please notify us at least 7 days before the event for a full refund.

Cancellations made within 7 days of the event are non-refundable, but you may transfer your ticket to another person.

In the event that The Ladybird Company cancels a class due to weather, low enrollment, or unforeseen circumstances, you’ll receive a full refund or the option to transfer your ticket to a future date. Events may be cancelled up to the day before.

Failure to attend an event without prior notice is considered a no-show and is non-refundable.

Our gatherings are intended to be welcoming, inclusive, and safe for all participants. By registering, you agree to:

- Treat all participants, facilitators, and the land itself with respect.

- Refrain from disruptive, discriminatory, or unsafe behaviour.

- Follow any on-site safety instructions provided by event leaders.

The Ladybird Company reserves the right to remove any participant from an event, without refund, for behaviour that compromises safety or respect.

If an event includes a physical kit and you cannot attend, arrangements may be made for local pickup within 14 days of the event. Unclaimed kits after that time will be forfeited without refund.

Copyright Policy

All content on this website — including but not limited to text, images, graphics, logos, videos, and downloadable materials — is the intellectual property of The Ladybird Company unless otherwise stated. This material is protected by Canadian and international copyright laws.

You may view and share links to this website for personal or educational purposes, provided that credit is clearly given to The Ladybird Company and the content is not altered in any way.

You may not reproduce, distribute, modify, sell, or use any content from this site for commercial purposes without prior written permission. This includes the use of photographs, product descriptions, blog posts, educational materials, and other original works found here.

If you believe that material on this site infringes upon your copyright, please contact [mackenzie@theladybirdcompany.ca] with a detailed description of the concern and any supporting information.